We offer an initial discussion without charge, at which we will describe our services fully and explain the payment structure. If you decide to go ahead, we will charge an obligatory non-refundable fee in order to cover our initial research and administration costs (the 'initial fee').

In regard to mortgage business, the initial fee is £250.

In regard to equity release, lifetime mortgage and home reversion business, the initial fee is £500.

In addition to the initial fee, we will also be entitled to receive further remuneration when a mortgage, equity release, lifetime mortgage or home reversion application completes. This can either be by way of us receiving a procuration fee from the lender/company or a fee paid by you (the 'final fee') – the choice is yours. If you choose to pay us by final fee, the amount will be as follows:

• Mortgage business – 1% of the advance payable when your mortgage completes. For example, if the advance is £100,000, you will pay the initial fee of £250, plus the final fee of £1,000 on completion
• Equity release, lifetime mortgage and home reversion business – 1% of the amount payable when your product completes. For example, if the amount of equity released/advance taken/stake sold is £100,000, you will pay the initial fee of £500, plus the final fee of £1,000 on completion

If you choose to pay us by final fee, we will offset the amount against any procuration fee received from the lender/company.

The obligatory initial fee cannot be offset by the procuration fee and is non-refundable if you pull out or your application is declined.

If your application is declined and we research a new lender/company, we will not charge you another initial fee.

VAT

We are registered for VAT (our VAT registration number is 899856816).

If we charge you a fee, it may attract VAT. Commissions paid to us by insurers and investment houses in relation to products arranged are exempt from VAT.

Your adviser will tell you whether or not you will have to pay VAT on any fee we charge you.